When looking at the airline from an outsider’s point of view, some particular features stand out. The technical complexity, the standardized service quality, the cooperation of the various linking elements, the corporate design, the self-concept in dealing with the safety issue...Due to several decades of training experience the airline companies have succeeded in integrating the different focal points in the area of personnel development into a coherent concept which fulfils the changing requirements of the market. Earlier than other economic sectors the aviation industry had to deal with particular influences and difficulties.

Right from the beginning, those continuous challenges, many of which are linked to the third spatial dimension, required an a serious attitude vis-à-vis the task of risk management. The globalization and an early involvement in international business as well as the opening-up of markets have led to a change of attitude in client-orientation and a continuous change management in all aspects of personnel and business management.